Frequently Asked Questions
Below are some frequently asked questions regarding our products and services.
As of June 2019, HawkEye™ comes with an integrated Dailies/BHA module that is modeled after the legacy WinSURV2™ program.
The WinSURV2™ reporting program itself is no longer distributed or maintained by Performance Drilling Technology, Inc.
If you have a HawkEye license but you are not current on software maintenance on or past June 2019, then you will not have access to the integrated Dailies/BHA module in HawkEye. To get a legacy installer for WinSURV2™, you will need to contact our support email and request a copy.
What computer runs HawkEye?
Search for a laptop with 1920x1080 resolution and 8GB+ of RAM and 64-bit Windows. We recommend websites like Newegg.com and Amazon.com because of their user reviews on the products. Also get a Logitech mouse with Hyperscroll wheel.
Which version of Windows is compatible with which programs?
Note: HawkEye is not compatible with Windows XP.
Maintenance is an optional yearly fee for licensees of the program. It gives the license owner a guarantee of updates, as well as replacement of lost HawkEye™ HASP keys and other technical support.
Without access to updates, a user is missing out on critical new features and innovations that are continuously being added to the software.
The concept stems from the fact that HawkEye, as well as all Performance Drilling Technology programs and all sophisticated software for that matter is a constantly evolving thing.
Programs like HawkEye™ are required to evolve because their native environment, Microsoft Windows, is always evolving as well. Furthermore, the developers of HawkEye™ are working every day to make the program better for its users.
Another thing to consider when it comes to maintenance is how much a program like HawkEye™ is worth to the company at which it's being utilized. If a small directional drilling firm is making on average, say, $1500 per day, HawkEye™ needs to be worth at least a tiny fraction of one percent of that company's yearly income in order to justify the yearly maintenance. From a strict business economics perspective, maintenance is an equitable, prudent and relatively small expense.