Frequently Asked Questions

Below are some frequently asked questions regarding our products and services.

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What computer runs HawkEye?

Try to use a laptop with 1920x1080 resolution and 8GB+ of RAM, as well as Windows 11. We recommend websitesAmazon because of their user reviews on the products. Also get a Logitech mouse with Fast Scrolling wheel to anhance navigation in the 3D space.

Which version of Windows is compatible with which programs?

Windows 10 and above.

How do I get the WinSERVE and WinSurv2 reporting program?

WinSERVE and WinSURV2 no longer sold. Due to Windows updates and the antiquity of WinSERVE/2's underlying database structures, data security and program reliability became a major concern. We have decided to devote all of our efforts in refining HawkEye instead. All versions of HawkEye now have integrated BHA/Daily report functionality, and we are committed to improving the HawkEye platform for the years to come.

Upgrades from WinSERVE Discontinued. As of January 1, 2019, PDT is no longer offering a license upgrade from WinSERVE to HawkEye. No version of WinSERVE will be upgradable to any version of HawkEye. In order for existing WinSERVE license owners to obtain a HawkEye license, they will need to purchase a HawkEye license separately and fully, independent of any WinSERVE licenses they own.

Why pay maintenance?

Maintenance is an optional yearly fee for licensees of the program. It gives the license owner a guarantee of updates, as well as replacement of lost HawkEye™ HASP keys and other technical support.

Without access to updates, a user is missing out on critical new features and innovations that are continuously being added to the software.

The concept stems from the fact that HawkEye, as well as all Performance Drilling Technology programs and all sophisticated software for that matter is a constantly evolving thing.

Programs like HawkEye™ are required to evolve because their native environment, Microsoft Windows, is always evolving as well. Furthermore, the developers of HawkEye™ are working every day to make the program better for its users.

Another thing to consider when it comes to maintenance is how much a program like HawkEye™ is worth to the company at which it's being utilized. If a small directional drilling firm is making on average, say, $1500 per day, HawkEye™ needs to be worth at least a tiny fraction of one percent of that company's yearly income in order to justify the yearly maintenance. From a strict business economics perspective, maintenance is an equitable, prudent and relatively small expense.